Privacy Policy

This policy covers information JSmile Dental Clinic may receive when you contact us through Facebook Messenger or another connected messaging channel. It applies to messages you choose to send us.

We are currently developing tools to help our front desk answer inquiries more consistently. Those tools are in an internal observation phase only. They do not send messages to patients. Every reply you receive from JSmile Dental Clinic on Messenger is sent by a member of our clinic staff.

We may receive information that you voluntarily send us through Messenger and other connected messaging channels. This can include:

• check_circle The content of the messages you send us
• check_circle Messenger or platform identifiers associated with your account
• check_circle Timestamps showing when messages were sent and received
• check_circle Conversation context, such as earlier messages in the same thread
• check_circle Any information you choose to provide, such as your name, contact number, or the dental concern you are asking about

We do not ask for information we do not need, and you are never required to send us personal details in order to ask a general question.

We may use the information described above to:

• check_circle Respond to your inquiries
• check_circle Improve our customer service
• check_circle Assist with appointment coordination
• check_circle Maintain security and audit records
• check_circle Improve the clinic’s patient communication processes

Some commitments are easier to state as plain limits, so they are set out here rather than left to be inferred.

• check_circle We do not sell your personal information.
• check_circle We do not use patient conversations for unrelated advertising.
• check_circle We do not share your information with anyone who does not need it to operate this service or to provide your care.

Access is restricted to authorized JSmile Dental Clinic personnel, and to the service providers necessary to operate the system.

Third-party infrastructure and service providers may process limited data only as necessary to operate the service — for example, the messaging platform that delivers your message, and the hosting provider that stores our records. They are not permitted to use your information for their own purposes.

We retain information only as long as reasonably necessary for operational, security, legal, quality-improvement and customer-service purposes. When it is no longer needed for those purposes, it is deleted or anonymized.

You may request access to, correction of, or deletion of the information associated with your messages to us.

Full instructions are on our User Data Deletion Instructions page.

Messaging is convenient, but it has limits that matter for your health.

• check_circle Sensitive dental concerns should still be evaluated by a licensed dental professional. What we can tell you over a message is general information, not an assessment of your condition.
• check_circle Messaging is not a substitute for emergency dental care. If you are experiencing severe pain, heavy bleeding, facial swelling, difficulty breathing or swallowing, or an injury to the face or jaw, seek immediate in-person care rather than waiting for a reply.

If you have any questions about this policy or about your information, please reach out. We are happy to help.

We may update this policy from time to time. When we do, we will change the “Last Updated” date at the top of this page.